F.A.Q. | GET Data Music

F.A.Q.

Data Music is the only device in the world that allows you to sync all your riding session data and music you want to your GoPro® videos just like the factory teams do, without expensive production equipment.

Yes you can make and receive phone calls, if there is no playlist selected in the start acquisition page there will be no side effect, but if you have selected a playlist is better to set the phone to "do not disturb mode" for ios and to "flight mode" for android, otherwise the notifications audio will be recorded in the video and your soundtrack will be shut during the incoming call.

Something went wrong and the phone lost bluetooth connection, please stop the video recording, connect the phone to the Data Music over bluetooth and restart to record.

No in order to work, the Data Music need the proper acoustic insulation so you must close the GoPro® housing with the special backdoor provided with Data Music.

No you can't because we can't ensure GPS coverage and bluetooth link underwater.

No you can't because the Data Music must be plugged into the GoPro® back connector.

No it can't, if you find a corrupted video is possible the GoPro® turned off because of low battery, it's not a problem, you can recover it, read the GoPro® manual.

First of all the systems will have the same name, so turn on a device at a time, connect it to a phone then do the same procedure with the other ones.
Note that you should not connect more than one smartphone to a Data Music at the same time.

Yes you can record the video without internet connection, but later you need it on the phone in order to sync the files to the cloud and also the computer software need internet in order to download the data from the cloud.

To use Data Music you need: 

  • A smartphone with android (4.3 or newer) or with ios (8.x 9.x) with bluetooth low energy.
  • A GoPro® HERO3+ or HERO4.
  • A computer with microsoft Seven 64 bit or newer and at least 2 gb of ram, or a mac with osx version 10.11 or newer.

There are two flashing behavior:
1. Fast flashing, means that the Data Music is in pairing mode (see the manual) .
2. Slow flashing, means that the Data Music is not linked to the phone over bluetooth.

Yes but not when the GoPro® is recording a video!

1. Data Music red led must not be flashing.
2. After you pressed the GoPro® recording button the Data Music green led and the GoPro® red led must be flashing at the same time (1 seconds on,1 seconds off).
3. Within 5 seconds from the pressure of the GoPro® recording button you must hear a characteristic sound made by the Data Music (called jingle).

If the Data Music is already connected to another smartphone (smartphone A) you will not be able to perform the connection with your smatphone (smartphone B).
Please turn off the bluetooth of smartphone A and retry to connect your Data Music to smartphone B.
If you still can't perform the connection please restore the default settings to your Data Music (warning this procedure will delete all the paired smartphone into your Data Music):
1. turn off the GoPro® (the Data Music must be connected to the GoPro® );
2. press and hold the Data Music side button for 60 seconds;
3. when the red led changes flash frequency please release the button;
4. wait few seconds until the red led turns off;
5. now your Data Music is restored to default configurations (all the bluetooth paired smartphone are removed).

Yes here the estimated durations recording the video with Hero4 fullHD/30fps :
 Data Music not connected: 1h 30m
 Data Music connected (data mode): 1h 26m
 Data Music connected ( data + music mode): 1h 22m

Yes all the sensitive personal data is saved in the cloud area reserved to each user. The data transmission is encrypted with SSL (https) and the personal passwords for the cloud service are encrypted as well.

With Do Not Disturb, you can silence calls, alerts, and notifications that you get while your device is locked.

If this is the first time you try to discovery Data Music with your phone you have to pair it:
1. press the Data Music side button until the red led starts flashing fast;
2. then search it again with your phone bluetooth;
3. now you will see a device named Data Music, press on it to pair it.

No you can't, you must connect only one Data Music at a time.

There are many different possible causes:
1. Is the Data Music red led flashing?
If yes, it means that your Data Music is not connected to your smartphone over bluetooth, please connect it.
2. Is the GoPro® red led flashing?
If the answer is no, then please enable the led from the GoPro® menu.
3. Are the Data Music green led and the GoPro® red led flashing at the same time (1 seconds on, 1 seconds off)?
If the answer is yes, close all the music app on the smartphone and the GET On app.
Restart the GET On app.
4. I follow all the above steps but I still can't hear the characteristic sound (jingle) from the Data Music, what can I do?
We are sorry but your smartphone is not compatible.

Follow these steps:
1. turn off the GoPro® (the Data Music must be connected to the GoPro® );
2. press and hold the Data Music side button for 60 seconds;
3. when the led changes flash frequency please release the button;
4. wait few seconds until the red led turns off;
5. now your Data Music is restored to default configurations (all the bluetooth paired smartphone are removed).

The application asks for your GPS location in order to record your itinerary during your sport activity, so this course will be available for the video editing later GET On Studio.

If you can't find your playlist on Data Music App, please create compatible playlists using one of these free App:

Please check that there is not another bluetooth device connected with your Data Music, if so, turn it off.

Nothing just make sure to synchronize them before to execute the GET on Studio on the computer, otherwise the software will not be able to find them!

You can buy GET Data Music only online on this website. At the moment GET Data Music is not for sale in the stores.

The compatible products list is available at the following link: Compatible Products

GET Data Music is compatible with all models of HERO3+, HERO4 Black e HERO4 Silver.

N.B.: the backdoor included in GET Data Music package is suitable only with HERO3+ and HERO4 standard cases.

The box includes: 

  • GET Data Music Device
  • Backdoor (suitable with HERO3+, HERO4 Black & HERO4 Silver cases)
  • User's manual

We can sell GET Data Music with free shipping in all Europe, United States, Canada, Australia and New Zealand.

GET Data Music is compatible with most of iOS and Android devices. You can find the full list at the following link: GET Data Music and compatible smartphones.

Please, remember that GET On app is not available for Windows Phone devices yet.